The Viral Shop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Viral Shop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information depending on how you interact with our Services:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including payment card details, transaction details, payment confirmation and other payment information.

• Account information including your username, password, preferences and settings.

• Transaction information including products you view, add to cart, purchase, return, exchange or cancel.

• Communication information including messages or inquiries you send to our customer support team.

• Device information including browser type, IP address, device information and network connection details.

• Usage information including how you interact with and navigate our website.

Sources of Personal Information

We may collect personal information from:

• Directly from you when you create an account, place an order, contact us, or provide information.

• Automatically through our website using cookies and similar technologies.

• From our service providers who help us operate our website and services.

• From partners or third-party services that support our business operations.

How We Use Your Personal Information

We may use your personal information for:

Providing and Improving Our Services

We use your information to process orders, complete payments, arrange shipping, manage returns, provide customer support, improve our services, and create a better shopping experience.

Marketing and Advertising

We may use your information to send promotional updates, offers, advertisements, and recommendations based on your interactions with our store.

Security and Fraud Prevention

We use information to protect our customers, prevent fraud, secure payments, and maintain website safety.

Communication

We use your information to respond to inquiries, provide updates about your orders, and maintain customer relationships.

Legal Requirements

We may use information when required to comply with applicable laws, regulations, or legal requests.

How We Share Your Personal Information

We may share your information with trusted third parties for legitimate purposes, including:

• Shopify and service providers that help with payment processing, shipping, analytics, customer support and website operations.

• Marketing and advertising partners.

• Shipping and delivery partners to complete your orders.

• Other third parties when required by law or when you provide permission.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access and use of our Services to provide and improve their platform.

Information submitted through our store may be shared with Shopify and other service providers to complete transactions, improve services, and maintain website functionality.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Third Party Websites and Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate action.

Security and Retention of Information

We take reasonable measures to protect your personal information.

However, no online security system is completely guaranteed. We recommend protecting your account information and avoiding sharing sensitive details through unsecured channels.

We retain personal information only as long as necessary for providing services, fulfilling legal obligations, resolving disputes, and maintaining business records.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Requesting access to your personal information.

• Requesting correction of inaccurate information.

• Requesting deletion of your information.

• Managing marketing communication preferences.

To exercise these rights, please contact us using the information below.

Complaints

If you have concerns regarding how we process your personal information, please contact us.

We will review and respond to your concerns according to applicable laws.

International Transfers

Your information may be transferred, stored, and processed outside your country of residence through Shopify and other service providers.

We take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our practices, legal requirements, or operational needs.

Any updates will be posted on this page with the revised date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

The Viral Shop

Email: smartshop987037@gmail.com