The Viral Shop ("we", "us", and "our") is the operator of The Viral Shop ("Website").
FREE SHIPPING
We are glad to provide our customers with great value and service. That’s why we offer free shipping on all eligible orders from our warehouses.
LOST / MISSING PACKAGES
The Viral Shop is not responsible if an incorrect shipping address is provided during the checkout process.
Please ensure that your billing and shipping details are correct before completing your order.
If an error occurs from our side, we will take full responsibility and assist you with the issue related to your original order.
SHIPPING TIME
Maximum delivery time: 5–7 business days
Please note that delivery times may vary due to unforeseen circumstances, courier delays, holidays, or other shipping-related issues.
TRACKING INFORMATION
Once your order has been shipped, you will receive tracking information through email or other available communication channels.
You can use this tracking information to check the status of your order.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”
For some shipping carriers, tracking information may take 2–5 business days to update after the order has been shipped.
If your order was shipped more than 5 business days ago and tracking information is still unavailable, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, products from the same order may sometimes be shipped in separate packages, even if combined shipping was selected.
This helps us ensure faster delivery and better handling of your order.
If you have any questions regarding your order or shipping, please contact us:
Email: smartshop987037@gmail.com